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- After too little reaction regarding the user to the team’s concerns, the newest complaint got declined.
- The gamer asked a withdrawal and you will sent all data expected for confirmation.
- The ball player next escalated the situation on the Curacao eGaming Authority for additional research.
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He stated to own deposited more $31,100000 along with an equilibrium out of $5,000. We made an effort to browse the the situation, however, because of the player’s not enough reaction to the concerns, we had been struggling to just do it and had zero choice but to deny the newest ailment. The ball player of Brazil got knowledgeable prolonged and you can repeated document confirmation process throughout the his detachment demand from the online casino. Despite their compliance, the brand new local casino had continually refused his withdrawals, ultimately causing his frustration. But not, immediately after more than ten weeks along with the assistance of our very own Problems Group, the new player’s account confirmation had finally already been accomplished in which he are able to withdraw his fund.
